Frequently Asked Questions
If you have any further questions or feedback please feel free to email us at firstname.lastname@example.org or call us on (08) 8371 0380 during business hours 9:30am - 6:00pm. Below are some FAQ's that might help in answering your questions before you reach out to us.
What payment methods do you accept?
> Seaview Aquarium Centre accepts the following methods of payment.
- Visa / Mastercard
- Direct Bank Deposit
Is payment secure?
All methods of payment are very secure.
Can I track my package?
> Unfortunately at this stage we are unable to offer this service to customers. We hope to be able to offer tracking in the near future.
What happens if I do not receive my package in the estimated shipping time?
> Please be aware that delays in shipping can occur and are unfortunately out of our control. Please do not worry if your package is a couple of days out of the estimated shipping times. If you have not received your package in 7 working days, please contact our customer service line during business hours on (08) 8371 0380. More information on shipping can be found here.
When will I know if my order has been shipped?> We will notify you by email, to let you know when your order has been shipped. For this matter, please ensure that you type your email address correctly when checking out as a receipt will also be sent by email.
Do you ship Australia wide?> Unfortunately at this stage we are not able to ship Australia wide. Please ensure that you check what areas we do not ship to before proceeding to the checkout, as the check out is not able to recognise the areas we do not ship to. If you live in the restricted areas we do not ship to and proceed to place an order, our customer service team will be in contact with you to organise a full refund. If you would still like to place the order, an additional shipping fee will need to be charged depending on where you live. The areas we do not ship to at this stage are: Northern & Middle Western Australia, Northern Territory and Northern, Middle and Near Queensland. It is in our hopes to be able to provide shipping to these areas in the near future through the online store. Alternatively if you live in these areas, you can call the store to place an order - specialty shipping fees still apply.
Can everything in the online store be purchased/shipped?
Although we would love to be able to ship everything we sell instore, at this stage it is unfortunately not a realistic goal. Heavy/ delicate items such as aquariums, frozen foods and large buckets of marine salt are not able to be shipped at this moment in time. However these items can be paid for online and collected instore for those that live in South Australia or are travelling through. If this is the case you must ensure that you have a valid form of identifaction to be able to collect your items.
What do I need to include with my return?
You need to include the Returns & Exchange form that was sent with your order, along with the item(s) you are returning in their original condition and any packaging that came with it. Please note that whilst individual packaging can be opened, the box or container must not be ripped, damaged or the seals removed in order to be eligible for a refund, exchange or credit.
How quickly will my return/exchange/credit be processed?
On the day that we receive the item(s) you are returning, it will be processed and a member of customer service will be in contact with you. As long as the item you are exchanging for is in stock, we will ship the item out to you within 24 hours of receiving it. Please be aware that if you are returning a item(s) for a refund, it may take a few workings days for the money to be processed back into your account, dependent on what bank you are with.