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Shipping & Returns

 

Seaview Aquarium Centre offers Domestic shipping by Australia Post.

 

Estimated Shipping Times:

 

 

Please note that shipping times are only an estimation and not a guarantee. All shipping times are also subject to the availability of items. If you place an order for an item that is not currently available, we will contact you as soon as possible to organise a substitute product or to place your item on back order if it is not an urgent matter. We know your want your items as quickly as possible so we strive to ensure that all orders are packed and shipped within 24 hours of receiving your order.

 

Express Shipping National Network:

When choosing express shipping at the checkout, please ensure that your items will be able to fit inside the largest 5kg express post satchel (51 x 43.5cm). If you are unsure whether everything will fit, please give us a call on (08) 8371 0380 during business hours or alternatively you can email us at seaview@seaviewaquarium.com.au with the list of items you wish to purchase via express shipping and we can determine for you if the items will fit appropriatetly. If your order is over 5kg and too bulky to fit inside a large express satchel, we will be in contact with you to organise a specialty shipping fee at an additional cost. Please consider that this can be costly. If you would like to request express shipping, please state so in the checkout and a member of our staff will contact you to organise further payment. 

 

 

To qualify for next day delivery with express shipping, please check to see if your postcode is within the location and postcodes listed below.

 

Tracking & Insurance:

The customer will have the ability to track their parcel through automatic email updates from Australia Post. For your peace of mind any order may have insurance added to the delivery fee (at an additional cost to the customer). Insurance is an additional $1.50 every $100 in value of the total order amount. To add this feature to your order, please state so in the delivery options box when checking out. Somebody will be in contact with you to arrange adding insurance to your order total. Australia Post is not able to provide insurance on orders totalling $5000 and over. When your order is delivered, it will require a signature on delivery. If nobody is home it will be left at the nearest Australia Post Office.

 

Delivery:

Seaview Aquarium Centre’s aim is to process, pack and dispatch all orders as swiftly as possible. We dispatch daily, Monday through Thursday. However, as demand can sometimes peak unexpectedly, we therefore offer the time frames outlined below as our standard guideline for dispatch. There will be no delivery service available during weekends (Saturday and Sunday) or public holidays unless otherwise stated. Deliveries will be charged according to the prevailing shipment rates:

 

 

Delivery Method:

At this point in time, we only deliver to specific addresses within Australia (please refer to the map shown above). We have also chosen not to dispatch on Fridays to avoid increasing the time your order may be in transit. Please check your postcode against the Australia Post guidelines for expected delivery times, click here.

 

When there are no specific delivery instructions given, Australia Post will be instructed to return your order to the nearest post office or depot to collect if no one is present to receive the delivery. Please be aware that Australia Post or their representatives make the final decision in these cases and we cannot guarantee product will not be left unattended at the given delivery address. Please make sure you arrange a delivery location where someone will be available to receive your order such as a workplace.

 

During Christmas, our busiest times of year, the standard dispatch times listed above may be altered. Any time period indicated at the Website as to the delivery period of the products are estimates only. Seaview Aquarium Centre shall undertake all reasonable efforts to ensure that the products are delivered to the customer within the relevant period(s) specified at the website, or as agreed between Seaview Aquarium Centre and customer. Notwithstanding the aforesaid, Seaview Aquarium Centre is unable to guarantee there shall be no late delivery or non-delivery of the products and Seaview Aquarium Centre makes no representations or warranties that the products will be delivered within such period(s). Customer hereby agrees that Seaview Aquarium Centre shall not liable for any loss, damage, and cost or expense suffered or incurred by the customer as a result of such late delivery or non-delivery.

 

Freight Policy / Damaged Goods:

We recommend purchasing freight insurance when buying goods from Seaview Aquarium Centre. If the goods are insured and have been damaged or broken in transit then you must refuse to accept the order and notify us immediately on (08) 8371 0380. Seaview Aquarium Centre is not held liable for goods that are damaged in the shipping process.

 

All Parcels must be checked on delivery and before the courier leaves the premises with a signature! 

 

We do not cover freight expenses on warranty claims. You will bear the risk of loss or damage to the goods, unless we have agreed to insure the parcel, in which case we are liable to pay you only up to the limit of the agreed insurance. You will always bear all risk of loss or damage arising in connection with the goods. We will not be liable for any delay, loss or damage arising from the supply of or failure to supply service (including deterioration, miss-delivery or failure to deliver goods), for any reason whatsoever including breach of contract and negligence. We and any agents and subcontractors used by us have the benefit of these exclusions and limitations of liability even if any loss or damage arises for any reason whatsoever. Whilst our couriers will make every endeavour to deliver your parcel, there may be instances where a collection card will be left. Should this occur, the onus will be on the customer to arrange collection or redelivery with the courier.  Unfortunately we are unable to accept redelivery charges. 

 

Insurance will not be included on any sold products that require insurance; you will need to instruct us to do so upon checkout.

 

Incorrect delivery address:

To enable us to complete our contract with you, and successfully deliver the goods to the address you supplied on the order (or any subsequent change to the delivery address which we have agreed) you must supply us with a full, complete, and correct delivery address. If the address supplied subsequently turns out to be not full, complete and correct (including the Post Code) you will be responsible for any additional charges levied upon us by the carriers as a result. If the goods sent are lost or not delivered as a result of the supplied address not being full, complete and correct, then you are fully responsible for the delivery failure, and we will not refund the value of the goods or any original carriage charges, nor send replacements. However, in the event of any error in the addressing on our part, then of course, you would not be held responsible in any way, and we will resolve the problem at no cost to you.

 

Cancellation of orders 

An order may be cancelled if Seaview Aquarium Centre is notified in writing before the order is sent. A 20% handling/processing fee will apply. If for some reason we cannot supply the product within two weeks no fees will be charged when the order is cancelled (excludes special order items). Please note special orders cannot be cancelled unless goods are not available within 30 days. Any refunds will be credited to the account on which the order was purchased. 

 

Return & Exchange:

Items purchased from Seaview Aquarium Centre are eligible for a full refund if returned within 14 days of purchase (website purchases only). Items that are successfully returned within the period allocated are eligible for refund, exchange or store credit.

 

This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. Boxes and packaging can be opened but must remain in good condition (ie not ripped or crumpled) as the packaging is a very important part of the products presentation.

 

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Seaview Aquarium Centre will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for, refund, exchange or store credit.

 

In the event that the products or parts of the products are damaged, defective or faulty (through no fault of customer), Seaview Aquarium Centre shall, at its discretion: Replace the same products or part(s) due to manufacturing fault.

 

A refund, exchange or credit will not be processed until we have received the item and it has been assessed by our customer service team. Once this has been done, someone will be in contact with you (via email) in regards to fulfilling the information that was filled out on the Return & Exchange. Please ensure to fill out and include the Return & Exchange form with your package. If you need a new form you can find one here RETURN_AND_EXCHANGE_FORM.pdf

 

SOME EXCEPTIONS:

Consumable products: We do not accept returns on consumable products that have been used such as medication & food in which the tamper seal has been removed/opened.

Shipping charges: Shipping charges on expedited orders are not refundable.

 

How To Send Your Return or Exchange:

Please note customers are responsible for returns and exchanges to us. Seaview Aquarium Centre will cover the cost of sending an item back to a customer. To ship an item back to Seaview Aquarium Centre please:

 

1. Indicate on the Return & Exchange form whether you intend to refund, exchange or credit the item.

2. For exchanges: please indicate the desired brand/model/size.

3. Pack your item(s) and form into a bag/box to suit the item. We suggest using bubble wrap so that the item can safely return back to us. 

4. Mail your return or exchange (at your own cost) using a carrier of your choice to:

      237 Anzac Highway

      PLYMPTON

      SOUTH AUSTRALIA 5038

5. Wait for customer service to contact you regarding the information on your Return & Exchange form.

 

Heavy/ Delicate Items:

Items that are restricted by weight or that are delicate in nature are not able to be shipped Australia wide via regular post at this point in time due to risk of damage. These particular items (such as aquariums & large buckets of marine salt, etc) are still available for purchase through the online store, but are to be received by pick up in store only. A form of valid identification (e.g. a drivers license) when picking up items is required for security purposes. Please ensure that the name that the order is placed under, matches the ID when the item is picked up. 

 

We are located at:

237 Anzac Highway

PLYMPTON

SOUTH AUSTRALIA 5038


Authenticity & Warranty:

Seaview Aquarium Centre only deals with suppliers and carries merchandise that is authentic. Please be aware that even such products are not entirely free of workmanship errors and faults. All applicable products come with a manufacturer warranty, unless the manufacturer has provided none. Seaview Aquarium Centre shall pass on any product warranty offered by manufacturer of the products to customer. However, as Seaview Aquarium Centre does not manufacture the products itself, Seaview Aquarium Centre shall neither be held responsible for any faults or defects of the products nor shall it be liable for any claims for loss, harm or damage by the customer or any end-consumer or any third party arising out of or in connection with the products. Particular products (such as filters for example) may have a specific warranty period. Please refer to the information booklets that are included with your items to see if they are covered by a warranty and hold onto to these along with your receipt. In some cases, warranty may be void if the original proof of purchase cannot be proved.